OUR STORE POLICIES

OUR SHIPPING POLICY

How We Do It

Orders will take 5-15  business days to be processed, ready for pick up or shipped. Some schools have arranged for orders to be delivered to their campus. Please note there are busier times throughout the year when orders or specific items can take longer.

Please feel free to contact us if you feel your order has taken longer than 15 business days to receive. 

RETURNS

How It Works

We have a 7-day return policy, on defective items only, which means you have 7 days after receiving your item to request a return. All of our items are made to order, specially for you! 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

SPECIAL  AND CUSTOM ORDERS ARE NON-REFUNDABLE

To start a return, you can contact us at bmisportssales@gmail.com or use Chat Button. Please note that returns will need to be sent to the following address:  254 Alameda De La Loma, Novato, CA 94949.
 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bmisportssales@gmail.com.